Business Area Customers & Solutions
Customers & Solutions provides electricity, gas, and energy solutions – including fossil-free electricity and biomethane – to retail and business customers, with 11.4 million customer contracts in Europe.
We aspire to be the decarbonisation partner of choice.
We are one of the market leaders in the retail and business segments in Sweden (0.9 million electricity contracts) and the Netherlands (4.5 million electricity and gas contracts) and are among the leading energy suppliers in Germany (5.3 million gas and electricity contracts). In Denmark and Finland, we are a market challenger for sales of electricity, and in France for electricity and gas.
We operate 51,000 charging points throughout Europe and offer e-mobility charging solutions for people’s homes and businesses, as well as public charging in towns and cities across our Swedish, Dutch, and German markets. We operate advanced smart charging solutions that support stable grids and the energy transformation. We also offer a broad range of decentralised decarbonisation solutions such as heat pumps and solar panels.
Strategy and targets
We aspire to be the decarbonisation partner of choice and support our customers in the transition to fossil-free energy. In addition to providing customers fossil-free electricity options across markets, we are actively investing in our heating decarbonisation offerings, including fossil-free gas and heat pumps for B2C customers, and developing solutions for and with our B2B customers.
We invest in becoming a leading operator of e-mobility charging points in north-western Europe. We provide flexibility services that help customers optimise their energy consumption and balance the energy grid.
We offer a wide range of smart, data-driven, and decentralised sustainable energy solutions and services to private and business customers and continue our efforts within the electrification of transport and industry as well as decarbonisation in our continental markets.
More about Customers & Solutions
Read more about Business Area Customers & Solutions in the Annual and sustainability report.
Key data
| 2023 | 2022 | |
| Net sales (SEK million) | 216,339 | 183,151 |
| External net sales (SEK million) | 207,303 | 174,026 |
| Underlying operating profit1 (SEK million) | 7,566 | 7,413 |
| Sales of electricity (TWh) | 113.5 | 93.5 |
| – of which, private customers | 27.6 | 27.1 |
| – of which, resellers | 36.3 | 20.7 |
| – of which, business customers | 49.6 | 45.7 |
| Sales of gas (TWh) | 44.1 | 46.4 |
| Net Promoter Score (NPS) absolute2 | +11 | +16 |
1. Operating profit excluding items affecting comparability.
2. Weighted 80% from Customers & Solutions and 20% from Heat. For definition, see page 200 in the Annual and sustainability report.
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