Be aware of fraud attempts
We are aware that criminals are misusing Vattenfall’s brand in order to steal information and commit fraud. To avoid being targeted by criminals claiming to represent Vattenfall, we want to make you aware of signs that may indicate a fraud attempt.
Vattenfall will never contact you to ask for personal information such as usernames, passwords, or bank details. We will also not offer payment or compensation for providing such information. These are signs of potential fraud.
You do not need to be an existing customer or supplier of Vattenfall to be targeted.
If you think you have been a victim of a fraud, scam or identity theft, please contact your bank and the police immediately.
Frequently asked questions
What should I do if I think I have received a scam or phishing SMS?
Do not reply to the SMS. You can report it by forwarding the message to 7726. The reporting service is free, and available to iOS and Android users in most countries. ‘7726’ corresponds to ‘SPAM’ on an alphanumeric keypad. Further information can also be found here.
How can I know if I have received a scam or phishing email?
Phishing emails are most likely to come into your junk or spam folder rather than directly to your inbox. Emails or text messages from fraudsters often contain grammar and spelling errors. The domain names may look odd or be misspelled.
For companies and Vattenfall suppliers, please be aware of fraudsters claiming to work in procurement for Vattenfall. The fraudsters use fake Vattenfall domains, such as @vattenfallholdings.com, @vattenfallsupply.com, or @vattenfallsupplychains.com, as well as generic webmail domains, such as @outlook.com. They stress the urgency of their fake order, which is often for pumps or similar goods. Vattenfall encourage caution regarding procurement requests that are urgent or appear to bypass standard business and tender processes. Verify the domain of the contact email address if possible.
If in doubt about whether a message is genuine, you can contact us.