Operating segment Customers & Solutions

Customers & Solutions provides electricity, heat, gas, and energy solutions to retail and business customers in northwestern Europe. The heat operations comprise heating and condensing businesses serving district heat customers in the Netherlands, Sweden, and the UK.

Woman standing next to her bike on a street in Stockholm.

We aspire to be the decarbonisation partner of choice.

Vattenfall is a market leader in Sweden with 0.9 million electricity contracts and 2.8 TWh heat delivered, and in the Netherlands, with 3.1 million electricity and gas contracts and 1.6 TWh heat delivered. We are among the leading energy suppliers in Germany with 5.0 million electricity and gas contracts. We are also a market challenger for sales of electricity in Finland and Norway.

Vattenfall has installed 1,150 MW of charging point capacity throughout Europe, offering e-mobility charging solutions for people’s homes and businesses, as well as public charging stations in our Swedish, Dutch, and German markets. Our flexible energy solutions support both grid stability and the energy transition. In addition, we offer a broad range of decentralised decarbonisation solutions such as heat pumps and solar panels.

Strategy and targets

Vattenfall aspires to be the decarbonisation partner of choice, supporting customers in the energy transition through fossil-free electricity and biomethane, low-carbon heating solutions, and decentralised energy solutions for businesses and consumers. The commitment remains strong to reduce emissions from heat, electricity, and gas, in line with our SBTi 2030 and net-zero 2040 targets.

In 2025, Vattenfall began assessing ownership of its district heating operations in the UK, Sweden and the Netherlands, including potential divestment. While this process will take time, the businesses continue to focus on offering attractive and reliable heat supply. Vattenfall aims to become a leading operator of e-mobility charging points in northwestern Europe, and is developing flexibility services to help customers optimise energy consumption and balance the energy grid.